Valkyrie AI Analysis
Unlock the hidden value in every conversation. Valkyrie analyzes 100% of your customer interactions to deliver real-time insights on sentiment, compliance, and agent performance.
Deep Conversation Intelligence
Valkyrie goes beyond simple transcription. It understands the nuance of human conversation, detecting emotion, intent, and compliance risks in real-time. It turns your call center from a black box into a transparent, data-driven operation, allowing you to monitor quality at scale without adding headcount.
Core Capabilities
- Real-time Sentiment Analysis
- Automated QA Scoring & Rubrics
- Compliance & Risk Detection
- Agent Coaching Insights
100% QA Coverage
Stop sampling just 1-2% of your calls. Valkyrie analyzes every single interaction, ensuring no critical insight or compliance breach goes unnoticed.
Risk Mitigation
Instantly flag compliance violations, script deviations, or heated interactions, allowing supervisors to intervene before issues escalate.
Data-Driven Coaching
Empower your team with specific, evidence-based feedback. Identify top performers and replicate their success across the entire floor.
Customer Journey Mapping
Understand the true voice of your customer. Track trends in complaints, feature requests, and sentiment over time to inform product strategy.
Need a custom solution?
We tailor our approach to your specific industry needs.
Analytical Impact
Transform your quality assurance from a cost center into a strategic asset. Valkyrie delivers coverage and accuracy that manual QA simply cannot match.
100%
Call Coverage
Complete visibility into every interaction, compared to the industry standard of 2% manual sampling.
-40%
QA Costs
Significant reduction in manual QA overhead while simultaneously increasing coverage and depth of analysis.
95%
Sentiment Accuracy
High-precision emotion detection that distinguishes between frustration, satisfaction, and neutrality.
+15%
CSAT Boost
Improvement in customer satisfaction scores driven by better agent coaching and faster issue resolution.
Stop Sampling. Start Knowing.
Why base your strategy on 2% of your data? Switch to 100% coverage and unlock the full potential of your customer insights.
Manual QA
Limited Scope
Valkyrie AI
Total Coverage
Intelligence Metrics
Real-time processing power that keeps up with your volume.
Ready to optimize your financial future?
Schedule a free 30-minute consultation with our senior financial strategists. No commitment, just clarity.
Growth Focus
Strategic Planning
Integrated Ecosystem
Combine Valkyrie with other IVS solutions for maximum impact.
